Product Features

Everything your business needs
to never miss a customer.

ReplyMate handles your messaging inbox 24/7 — in English, Bahasa Malaysia, and 中文. Here's what's live now, and what's coming next.

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Live Now

8 features
Live

AI-Powered Auto-Reply

Replies to customer messages automatically — 24/7, no human needed. Handles FAQs, enquiries, and bookings.

Powered by MiniMax M2.7 with custom persona and tone per business.

Live

3-Language Support

AI detects and replies in English, Bahasa Malaysia, or 中文 — whichever the customer uses.

No setup required. Language auto-detected per conversation.

Live

Multi-Branch Management

Connect multiple numbers under one dashboard. Each branch has its own QR, settings, and analytics.

Perfect for chains, franchises, and multi-location businesses.

Live

Custom AI Persona

Give your AI a name, role, and personality. It speaks as your brand — not a generic bot.

Auto-generated drafts based on your business type. Edit any time.

Live

Business Hours Control

Set operating hours per day. AI auto-escalates to human outside hours — or stay always-on 24/7.

Toggle per day or enable 24/7 mode with one click.

Live

FAQ Training

Feed the AI your most common questions and answers. It uses them to respond accurately and consistently.

Up to 20 FAQ pairs per branch (Solo) — unlimited on Pro.

Live

Tone & Response Style

Choose Friendly, Professional, Casual, or Formal. AI maintains your tone across every conversation.

Tone applied globally per tenant.

Live

Secure Onboarding

Supabase-powered auth with email + password. Row-level security ensures each tenant only sees their own data.

Row Level Security enforced on every table. PDPA + GDPR ready.

Coming Next

ReplyMate is shipping weekly. Here's what's in flight — your feedback shapes the order.

Phase 2

Ghost Mode (Approve-before-send)

AI drafts replies in the background — you review and send with one tap. Keep full control while saving time.

Phase 2

Morning Briefing

A daily summary of overnight conversations, leads captured, and follow-ups needed — delivered to you.

Phase 2

Analytics Dashboard

Messages handled, AI reply rate, response time, and CSAT — all in one view.

Phase 3

Calendar Booking

AI books appointments directly from chat — synced to Google Calendar or Calendly.

Phase 3

HEAR Sales Framework

Hook, Engage, Ask, Recommend — AI guides customers through a sales conversation to close deals automatically.

Phase 3

Day 1 / 3 / 7 Follow-ups

AI automatically follows up with leads who didn't convert — at day 1, 3, and 7 after first contact.

Phase 3

Order & Inventory Tracking

Customers check order status and stock availability via chat — AI pulls live data.

Phase 4

Shopify / WooCommerce

Connect your e-commerce store. AI answers product questions, tracks orders, and handles returns automatically.

Phase 4

Broadcast Campaigns

Send targeted message blasts to your customer list — promotions, reminders, re-engagement.

Phase 4

Team Inbox & Handoff

Route complex conversations to the right team member. AI hands off smoothly with full context.

Compare Plans

Feature
Starter
Free
Most popular
Solo
RM69 / mo
Growth
RM119 / mo
Pro
RM309 / mo
AI Auto-Reply (24/7)
AI Replies / Month
30
600
1,500
6,000
Languages
English only
EN + BM + 中文
EN + BM + 中文
EN + BM + 中文
Connected Numbers
1
1
2
8
FAQ Training
5 pairs
20 pairs
50 pairs
Unlimited
Custom AI Persona
Business Hours Control
Analytics Dashboard
Ghost Mode (Agent Assist)
Morning Briefing
Calendar Booking
Priority Support
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